Prosupporter

Prosupporter is a webbased helpdesk script to manage emails and support requests. One or more staff members use one POP3-Account to send and receive requests. Features: - get messages from a pop3 account and store them in a database - recognition and storage of email attachments - users can send requests with a web based submission form - users can send requests by submitting an email - every message has its unique ticket id for tracking - corresponding ticket id is retrieved automatically and can be added manually via subject line - you can answer requests, simply store them with a comment, forward them to other users with a comment or set them as junk - research in old messages - statistics per user/type of messages user/rating - personal header and footer for every user - standard replies for all users - generate a public FAQ (knowledgebase) for visitors where you can modify the messages and select which one should be displayed - original messages are always kept in a textfile - span pages - templated based - rating of replies - access from any webbrowser worldwide (home office)

Title:	Prosupporter
Author:	prosupporter
Price / Cost:	Free
Platform / OS:	Unix/mySQL
Version:	1.5
Last Updated:	2004-10-15
URL:	Click to Visit
Web site Language:	English
Total Votes:	3
Current Rating:	0.00
Total Hits #:	97
Listings ID #:	28299