Comdev Customer Helpdesk v2.0

Comdev Customer Helpdesk is the most advanced helpdesk ticketing system that allows you to establish an online support centre for customers on your website. Your customers can create support tickets if they cannot find the answer online or from FAQ support. They will appreciate the service thus increasing loyalty to your company and products. This is the best way to employ 24/7 support to your customers and fast resolution without breaking the bank. Tickets are easy to lookup with priority levels set by the customers. Key features: automatic reply to support tickets, e-mail notification, ticket replied acknowledgement, customers view, add comments and upload attachments to ticket on the website, all-in-one view of support tickets listing with status, sortable list, ticket history and tracking, set ticket status, flag and unflag ticket, add support issues and customizable email contents. Common help desk requests are replied quickly using the preset canned messages. It is easy to integrate the support questions with Comdev's FAQ Support since they compliment each other. Replys to help desk tickets can even be directly added to a FAQ knowledgebase, with a simple mouse click. Customer Helpdesk comes in the One Admin Suite (web based interfacing system specially designed to provide centralized access to all of your Comdev modules from a single point). The Installation Wizard eases your pain from complicated configuration. Plug it into your web design pages is so easy with just a PHP snippet, and you are ready to provide helpdesk ticketing system on your website. OSCommerce compatible. Take advantage of our FREE Installation Support. Get your copy today!